These Terms and Conditions set out the basis on which we provide removal, packing, storage, and associated services in Bromley and the surrounding areas. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
In these Terms and Conditions, the following expressions have the meanings set out below:
Agreement means the contract between you and us for the provision of services incorporating these Terms and Conditions.
Services means any removal, packing, unpacking, loading, unloading, storage, or associated services that we agree to provide.
Goods means the items that you ask us to move, handle, pack, or store.
Premises means the property or properties from which the Goods are collected, stored, or delivered.
We, us, our means the removal company providing the services.
You, your means the customer who has requested our services and is named on the booking confirmation.
We provide home and office removals, packing and unpacking, short-term and long-term storage, and associated services within Bromley and nearby areas, as well as removals to other parts of the United Kingdom. The specific services to be provided will be detailed in your quotation and booking confirmation.
Unless expressly stated otherwise, our services do not include disconnection or reconnection of appliances, removal of fixtures or fittings, removal of doors or windows, or any structural alterations to Premises. Where we agree to carry out additional tasks, these may be subject to extra charges and will be carried out at your risk unless expressly agreed in writing.
3.1 Enquiries and quotations
You may request a quotation by providing accurate details about the Premises, access, parking, the volume and nature of the Goods, and the required dates. Quotations may be given following an in-person survey, video survey, or detailed description from you. Quotations are normally estimates based on the information you provide and assume reasonable access and normal conditions.
3.2 Acceptance and confirmation
Your booking is not confirmed until you have accepted our quotation and we have issued written confirmation of the booking. We reserve the right to refuse any booking at our discretion.
3.3 Changes to booking details
If you need to change the date, time, Premises addresses, or the scope of the Services, you must notify us as soon as possible. Changes are subject to availability and may result in revised charges. If we cannot accommodate your requested changes, our cancellation terms may apply.
4.1 Quotations
Unless otherwise stated, quotations are based on our standard rates and assume:
Reasonable and safe access to the Premises for our vehicles and staff.
No significant increase in the volume of Goods compared with the information you provided at the quotation stage.
No requirement for special equipment, additional labour, or extended waiting time beyond what was reasonably anticipated.
We reserve the right to revise our quotation or apply additional charges if the information you provided was incomplete or inaccurate, or if circumstances outside our control result in additional time, staffing, or equipment being required.
4.2 Deposits and advance payments
We may require a deposit or full payment in advance to confirm your booking. The amount and due date will be stated in your quotation or booking confirmation. We are under no obligation to provide any Services until the required payment has been received in cleared funds.
4.3 Payment methods
We accept payment by the methods specified in your quotation or booking confirmation. All payments must be made in pounds sterling unless otherwise agreed in writing.
4.4 Balance payments
Where a deposit has been paid, the balance is usually due on or before the day of the move, as specified in your booking confirmation. If payment is not made when due, we reserve the right to suspend or cancel the Services and to retain any deposit already paid.
4.5 Late payment
If payment is not received by the due date, we may charge interest on the overdue amount at the applicable statutory rate from the due date until payment is received in full. We may also withhold delivery of Goods or deny access to stored Goods until the outstanding amounts, plus any applicable storage or administration fees, are paid.
5.1 Your right to cancel or postpone
If you need to cancel or postpone your booking, you must notify us in writing as soon as possible. Our standard cancellation charges may apply, calculated as a percentage of the agreed price, depending on the notice period you provide.
If you cancel more than a specified number of working days before the scheduled service date, cancellation charges may be reduced or waived, as set out in your quotation or booking confirmation. Cancellations made at short notice may incur up to 100 percent of the agreed price to cover our costs and loss of business.
5.2 Our right to cancel or postpone
We may cancel or postpone the Services if:
We have reasonable grounds to believe that providing the Services would be unsafe or unlawful.
You have not paid the required deposit or charges by the due date.
Circumstances beyond our reasonable control, such as severe weather, accidents, road closures, or industrial action, prevent us from performing the Services.
In such cases, we will offer to reschedule where possible. Our liability for cancellation or postponement in these circumstances is limited to the return of any amounts paid for Services not yet provided, subject to deductions for any costs already incurred.
5.3 Delays outside our control
We will use reasonable efforts to adhere to agreed dates and times, but timing is not guaranteed. We are not liable for delays caused by events outside our reasonable control, including but not limited to traffic, weather, access problems, waiting for keys, or delays caused by third parties such as estate agents or solicitors. Additional waiting time may be charged at our standard hourly rates if we are required to wait beyond the reasonably anticipated time.
You agree to:
Provide full, accurate information about the Premises, access, parking restrictions, and the nature and quantity of Goods.
Arrange suitable parking for our vehicles at all Premises and obtain any necessary permits or permissions.
Ensure that the Premises are safe and accessible for our staff, with clear access routes free from hazards.
Fully pack and secure all Goods, unless you have booked a packing service from us.
Remove or secure any valuable, fragile, or delicate items as appropriate and notify us in advance of any particularly fragile or high-value Goods.
Be present, or appoint an authorised representative to be present, at collection and delivery to direct the work and confirm that the Services have been completed.
Ensure that all Goods to be moved are correctly identified and that no Goods are left behind or collected in error.
We do not move, store, or handle any items that are illegal, dangerous, or unsafe, including but not limited to:
Explosive, flammable, or hazardous materials.
Compressed gas cylinders or fuels.
Perishable goods or food items that may spoil.
Live animals, plants, or biological materials.
Any items prohibited by law or by regulations applicable to waste and transport in the United Kingdom.
We also reserve the right to refuse to handle any item that we reasonably consider to be excessively heavy, unsafe, or likely to cause damage to property or injury to persons.
Where part of the Services includes the removal and disposal of unwanted items, we will do so in compliance with applicable waste regulations. We will only remove items that you expressly present to us as waste or for disposal.
We operate in accordance with relevant waste management and environmental legislation, including requirements relating to the transport and disposal of household or commercial waste. We will not dispose of waste illegally and will not collect waste that we reasonably believe is hazardous or requires specialist treatment unless separately agreed with an appropriate arrangement in place.
You remain responsible for ensuring that any items presented to us for disposal can lawfully be treated as waste and that you have the right to request their disposal. Any additional charges arising from the need to handle or dispose of waste in a particular manner, or due to incomplete or inaccurate information about the nature of items, may be charged to you.
9.1 Our responsibility for loss or damage
We will exercise reasonable care and skill in providing the Services. If we lose or damage your Goods as a result of our negligence, we may, at our discretion, repair the item, replace it with an equivalent item, or compensate you up to a reasonable value, subject to the limitations in this Agreement.
9.2 Exclusions from liability
We are not liable for:
Loss or damage arising from wear and tear, inherent defects, faulty construction, or the fragile nature of any Goods.
Loss or damage to items packed by you, unless there is clear evidence of negligence by our staff.
Loss or damage to jewellery, watches, precious metals, money, documents, or other valuables, unless we have expressly agreed in writing to handle such items.
Indirect or consequential loss, including loss of profits, income, use, or enjoyment.
Damage to property where we have been instructed to undertake actions that reasonably risk such damage, such as forcing furniture through tight spaces, removing doors, or moving items against our advice.
9.3 Maximum liability
Our total liability for loss of or damage to Goods, or for any other claim arising out of or in connection with the Services, is limited to a maximum aggregate amount stated in your quotation or booking confirmation, unless you have agreed separate enhanced cover with us in writing.
We maintain appropriate insurance cover in respect of our business and the Services we provide. Details of our insurance, including any applicable limits and exclusions, are available on request. You are encouraged to arrange your own additional insurance cover if you consider that the standard cover or contractual limitations may not be sufficient for your needs.
You must inspect the Premises and Goods as soon as reasonably possible after completion of the Services. Any visible loss or damage should be reported to us as soon as practicable and in any event within a reasonable time frame specified in your documentation.
All complaints or claims must include a clear description of the issue, supporting evidence where available, and proof of value for any damaged items. We will investigate and respond within a reasonable period. Failure to notify us within the specified period may affect our ability to properly investigate and may reduce or extinguish any liability we may have.
You are responsible for arranging suitable parking for our vehicles and for complying with any local parking rules and restrictions. If fines or penalties are incurred due to insufficient or incorrect information provided by you, we may charge these to you.
We will take reasonable care to avoid damage to driveways, lawns, paths, and other parts of the Premises. However, you accept that large removal vehicles and heavy items may cause wear or superficial damage to certain surfaces. If you are concerned about possible damage, you should discuss this with us in advance so that alternative arrangements can be considered.
Where we provide storage, your Goods will be stored in suitable facilities selected by us. Storage charges are payable in advance at the rates notified to you and continue until all Goods are removed from storage.
If you fail to pay storage charges when due, we may exercise a lien over the Goods and ultimately sell or dispose of them in accordance with applicable law, after giving you reasonable notice. Proceeds of sale may be used to discharge any outstanding charges and related costs, with any balance, if any, being payable to you.
We collect and use personal information about you for the purposes of managing your booking, providing the Services, and complying with our legal obligations. We will handle your personal information in accordance with applicable data protection laws and our privacy practices. Your details will not be sold to third parties, but may be shared with service partners where reasonably necessary to deliver the Services.
We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to your Agreement with us, unless a later version is expressly agreed in writing by both parties.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Agreement or the Services provided.
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed severed from the Agreement and the remaining provisions shall continue in full force and effect.
No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
These Terms and Conditions, together with your quotation and booking confirmation, constitute the entire agreement between you and us and supersede any previous understandings, arrangements, or statements relating to the subject matter of the Agreement, whether verbal or written.
If you are in search of the most experienced removals companies Bromley, then you should contact our specialists today. We deliver the cheapest prices around.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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